I requested a new annual code on the website, but I never got it. What should I do?

First, check to see if you have had a code issued to your account. If not, check to see if you have received a validation email.  Your employment must be verified before we issue you a new code.  If the email address you registered with has a domain address specific to your company, a validation email was sent to you. You need to click the link in the validation email to have a new promo code issued to you. If you do not receive the validation email within 48 hours, please contact us by clicking the “Submit a request” button at the top right of the page or by emailing us at sonos@karrotrewards.com. If the email address you registered with is not specific to your company, your employment will be verified through your manager or store location prior to the validation email being sent.  It would be helpful for to advise your manager that they may be contacted to verify your employment.

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